The new normal of contactless deliveries are happening all around the Express Industry and we at DTDC are in sync with on time innovative solutions. We have logistic solutions for Business and Individuals in and around the country, and globally as well!!
Want to send a shipment from Chennai to Bangalore or Delhi to Mumbai or Kolkata to Jaipur or even Trichy to Canada or Mumbai to Singapore?
MyDTDC covers everything without you stepping out to send the shipment. Be it International or Domestic, the DTDC network serves you with the most convenient way to send your shipments anywhere in the world.
Ship safely with MyDTDC App and enjoy speed and convenience at your fingertips. We are also there to make a Big difference to Small businesses. You can reach out to your clients directly from your store through MyDTDC App.
Thank you for your kind support. Well done customer service executives! At last you understood my situation and I'm really thankful and respect the pickup boy. Even during heavy rain, he pickedup the item. Glad if you guys can say my regards & thanks to the pickup guy.
Very Good initiative by Team DTDC in providing easy facility keeping Customer Centricity in mind. Excellent App, hassle free pickup & on-time delivery. Real sense of digitalization in terms of serviceability, rate calculations with pickup & delivery.
You can register on MyDTDC by providing a few basic information such as Name, Email ID, Mobile number and Password.
You can choose any service among Air Cargo, Ground Express, Premium and Standard for Domestic bookings in MyDTDC. For International bookings, you can choose among Express, Premium and Aramex services. The services available depend on the content type (Document/ Non-Document), the Origin and Destination pin codes and the Weight of the consignment.
We accept most types of documents. For parcels which are non-documents, you are requested to send only the content types that are listed in the app. DTDC allows booking of various types of shipments but restricts a few due to legal and technical conditions. The restricted items have been listed under Terms & Conditions, separately for domestic and international consignments ( https://www.dtdc.in/sg_guidelines.asp ).
We are not currently providing the packaging services. The packaging has to be done by the end customer. We strongly recommend that you use sturdy, transit worthy packaging materials suitable for the parcel, to avoid any damage to the inner contents. Please note that in case of any damage caused to the parcel due to poor packaging, DTDC will not assume liability of compensation for such damages or loss.
Initiate a pickup request by filling in your package and other important details. After making the online payment for scheduling the pickup & successful registry, our field executives will be aligned to pick up the parcel from your address as per the agreed/ chosen timings.
We will automatically align our executives to facilitate the pickup request. Our pickup executive will coordinate with you over the phone before attempting the pickup. Our executive will come to your pickup address on the selected day as per your availability and process the order request.
Your order will be picked up on the scheduled date, i.e. the date you select during booking.
Fill in the package details. Select the Origin and Destination Address. Choose Drop-Off if it’s available in the Book option. Once Drop-Off is selected, a list of Retail Outlets is displayed. Choose any Retail Outlet from the list. After successful payment, you have to drop-off your consignment at the Retail Outlet selected during booking. You need to share the Drop-Off code and the AWB number with the Retail Executive to complete the Drop-Off.
The Drop-Off code has been sent via SMS. You can also find the Drop-Off code in the Bookings Summary section of the app Home Page.
No. You have to Drop-Off the consignment at the Retail Outlet selected during booking or in any other Retail Outlet within the city limits, listed in the DTDC Retail Outlets page while booking the consignment. Retail Outlets in any other city will not accept the Drop-Off.
Dead weight is the actual weight of the shipment. Volumetric weight is the weight based on the actual shipment dimensions. Chargeable weight is the greater of the Dead weight and Volumetric weight.
Please drop an email to customersupport@dtdc.com with the details:
A customer representative will reach out to you mentioning that the weight or dimensions were found to be higher than what was mentioned during booking. If we find that any differential amount is required to be paid, they will take your consent on whether you want to pay. If you agree, a payment link will be generated on your email ID. If you are not willing to pay and want the shipment back, the shipment would be returned to you, and the booking cancelled, refunding you the booking amount.
